What Is Not Included
Clear boundaries. Complete trust.
At Cocoon, transparency is an operating standard — not a marketing claim. Our plans cover coordination, inspection, management, and oversight. Certain tasks fall outside this scope, either due to legal limitations, specialist requirements, or operational boundaries.
This page outlines what is not covered under our standard plans, so you know exactly what to expect before signing. All costs incurred outside plan scope are billed at actuals, with prior written approval from the owner before any spend is made.
Excluded Services & Responsibilities
| Category | What Is Not Included |
|---|---|
| Structural Repairs | Major civil works — roof replacement, wall reconstruction, foundation repairs, or structural reinforcement. Cocoon will identify and report these issues; the appointment and cost of specialist contractors is the owner’s responsibility. |
| Construction & Renovation | New construction, extensions, large-scale renovations, or full interior refits. We can coordinate minor works on behalf of the owner, but full renovation projects are outside our scope. |
| Interior Design & Furnishing | Interior design consultancy, furniture procurement, or décor styling. We note furnishing condition in our reports but do not procure, arrange, or style interiors. |
| Legal Representation & Disputes | Title verification, property litigation, court representation, or tax disputes. Note: agreement drafting and registration is included in the LTR Managed plan — this exclusion applies to disputes and formal legal proceedings only. We will assist in identifying a qualified legal professional where required. |
| 24/7 On-Call Emergency Staffing | Cocoon does not maintain round-the-clock on-site emergency staff. Urgent issues identified during visits or reported via WhatsApp are coordinated with our vendor network on the same day, within business hours (9am–6pm IST). After-hours emergencies: WhatsApp Paul directly at +91 98470 88888. |
| Live-In or Hospitality Staff | Cooking, live-in housekeeping, driving, or concierge hospitality services. Cocoon manages the property — not household staff or personal services. |
| Appliance Repairs (Out-of-Warranty) | We coordinate authorised service centres for appliance servicing and health checks. Out-of-warranty repairs and replacement parts are billed at actuals — they are not absorbed into the plan fee. |
| Severe Pest Infestation Treatment | Preventive pest monitoring is included in all visits. Severe infestations requiring specialist fumigation or treatment are coordinated with certified vendors and billed at actuals, with prior owner approval. |
| Swimming Pool Maintenance | Not included in standard plans. Pool condition is noted during visits. Full pool servicing — chemicals, equipment, and cleaning — can be arranged through our vendor network and is billed at actuals. |
| Vehicle Management | We do not provide car care, vehicle servicing, battery maintenance, or driving services of any kind. |
| On-Site Security Personnel | We do not deploy security guards or manage third-party security services. CCTV, alarm systems, and perimeter security are checked on every visit and any anomalies reported immediately. |
| Eviction Proceedings | Legal eviction is a court process outside Cocoon’s operational scope. If a tenancy situation requires legal intervention, Cocoon will support the owner in identifying qualified legal representation. |
| Third-Party Materials, Bills & Government Charges | Cleaning consumables, utility bills, property tax, GST, government charges, and all third-party material costs are billed to the owner at actuals. None of these are absorbed into the plan fee. Written owner approval is obtained before any such expenditure is incurred. |
| RERA/KRERA Broker Registration Verification | Cocoon facilitates tenant sourcing through a network of referral agents and property brokers, which may include both KRERA-registered and unregistered brokers. Cocoon does not verify the RERA/KRERA registration status of any broker and accepts no liability in this regard. Broker licensing compliance is the sole responsibility of the individual broker. |
Have a specific requirement?
If your property has needs that fall outside the scope above, contact us before the evaluation visit. We will assess whether it can be accommodated through our vendor network and give you a clear answer — no ambiguity, no surprises later.
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Understand exactly what Cocoon covers, what it doesn’t, and what the right plan is for your property.
Effective Date: 23 July 2025. Last Reviewed: 29 May 2026.