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Interior of a Cocoon-managed home in Kochi

Kochi · within 15km of Tripunithura

Service Standards

Every commitment, written down and checkable.

Enquiries acknowledged within 2 hours. Reports within 24 hours of every visit. Urgent matters actioned within 24–48 hours.

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Applies to every service

Universal standards.

These are the standards Cocoon Property Management® holds itself to across property management, short-term rental and long-term rental. They are published so you can hold us to them, and so that nothing about the service depends on remembering what was said on a call.

Response time — routine
All WhatsApp and email communications acknowledged within 2 hours during business hours (9am–6pm IST, Monday–Saturday).
Response time — urgent property matter
Cocoon responds and takes protective action within a 24–48 hours maximum SLA from the point of becoming aware of the issue.
Expenditure authorisation
No unplanned expenditure is incurred without prior written client approval (WhatsApp or email). Exception: imminent property damage — Cocoon acts immediately and notifies the client within 2 hours. Client ratification is required post-action.
Vendor access
A Cocoon representative is present at the property for every vendor or service visit. No third party accesses the property unaccompanied.
Property access security
Keys and access codes are held securely. Access is restricted to scheduled visits and pre-approved service windows only.
Visit advance notice
Clients receive a WhatsApp notification 24–48 hours before every scheduled visit.
Documentation
All visit reports, maintenance records, correspondence and financial statements are retained for a minimum of 12 months and made available to the client or their CA on request.
Business hours
9am–6pm IST, Monday–Saturday. Closed on national public holidays.

Ad Hoc Site Visit Fee

A second visit, before you have a plan.

If you are not yet a client
Any visit beyond the first. The first property evaluation is free.
If you are already on a plan
Off-cycle visits only. A request that folds into the next scheduled plan visit carries no fee.
Credit
Credited in full against the next invoice — for prospects who subscribe to any plan within 30 days, and for existing clients on every occurrence.

The fee applies where you ask for a further visit — for example, to arrange a detailed estimate from our plumbing, electrical or painting partners for recommended work.

Request an additional visit

₹799 per visit₹943 including 18% GST

Your first property evaluation is free, with photographs, video and written recommendations delivered within 48 hours.

Property management, plan by plan

What each plan commits to.

The tier names describe the house, not the rota. Rates are per visit and exclusive of GST.

Vacant Home

visited monthly

Visit frequency
1 visit per month
Property coverage
Up to 3BHK (10 rooms)
Visit report delivery
Within 24 hours — written summary and minimum 12 timestamped photographs
Utilities check
Electricity, water, gas, telecom at each visit
Appliance checks
Lights, fans, TV, AC, refrigerator
AC cleaning
Available as an add-on
Plant care
Indoor plants watered once per month
Inverter and battery
Not included
Solar panel cleaning
Not included
Water tank cleaning
Not included
Property tax coordination
Not included
Monsoon preventive maintenance
Not included
Arrival readiness
Included — property prepared before every owner visit

Visited Home

visited fortnightly

Visit frequency
2 visits per month
Property coverage
Up to 3BHK
Visit report delivery
Within 24 hours — written summary and minimum 12 timestamped photographs
Utilities check
Electricity, water, gas, telecom, plus device-specific checks including motors, pumps and irrigation
Appliance checks
All Vacant Home checks plus washing machine, water purifier and a Wi-Fi modem/router speed check
AC cleaning
1 AC cleaned per month (dust removal)
Plant care
Indoor plants once per month. Outdoor plants once per month
Inverter and battery
1 inverter and 2 batteries checked every 3 months
Solar panel cleaning
Not included
Water tank cleaning
Not included
Property tax coordination
Not included
Monsoon preventive maintenance
Not included
Arrival readiness
Included

Active Home

visited weekly

Visit frequency
4 visits per month
Property coverage
Up to 3BHK
Visit report delivery
Within 24 hours — written summary and minimum 12 timestamped photographs
Utilities check
Electricity, water, gas, telecom, plus a full system load and storm readiness check
Appliance checks
Full performance check of all appliances
AC cleaning
All ACs cleaned monthly
Plant care
Indoor and outdoor plants watered weekly
Inverter and battery
1 inverter and 2 batteries checked every 3 months
Solar panel cleaning
Once per month
Water tank cleaning
1 tank per month
Property tax coordination
Once per year (property, building, luxury tax)
Monsoon preventive maintenance
Drainage and roof cleaning once every 3 months. Terrace and sunshade once every 3 months
Arrival readiness
Included

Property coverage is up to 3BHK on every plan. Beyond the third bedroom, the additional bedroom charge applies — per bedroom beyond the third, per visit.

₹899 per bedroom beyond the third, per visit₹1,061 including 18% GST

Short-term rental

Standards for a property that is let nightly.

Onboarding

Property readiness inspection
Cocoon conducts an onboarding inspection before any listing goes live. The property must meet the minimum readiness standard: all appliances working, linen for full guest capacity, essential kitchen supplies, functioning internet, and complete access documentation.
Listing creation timeline
Listing goes live within 5 business days of the onboarding inspection passing, provided all photography and property information has been supplied.
STR onboarding fee
Non-refundable once listing setup and photography are complete.

₹5,000 one-time₹5,900 including 18% GST

Ongoing operations — Listing Management

Guest enquiry response
Within 2 hours of any guest enquiry on any platform during business hours.
Dynamic pricing review
Pricing reviewed and adjusted weekly against Kochi seasonal demand.
Listing optimisation
Listing descriptions, photographs and local recommendations reviewed at least once per quarter.

Check-in and check-out

Check-in documentation
Identity verification of all guests. Minimum 12 timestamped photographs of property condition before key handover. Asset record completed and shared with owner.
House rules walkthrough
Conducted in person at every check-in.
Checkout inspection
Full condition check against the check-in record. Damage documented with photographs. Damage claim raised with the platform within 24 hours of checkout where applicable.
Damage claim evidence
Full photographic documentation sent to owner within 24 hours of checkout.

Managed Plan — financial reporting

Monthly revenue statement
Issued monthly. Shows gross booking income, platform fees and net revenue, set against the bookings and guests managed. Every line item traceable to platform booking records.
Revenue
Booking revenue is paid directly to you by the platforms. It never passes through Cocoon.
Management commission
20% of net revenue. Net revenue is what the platforms pay you, after their own fees. Neither the Listing Management fee nor the check-in and check-out fee reduces it.
FRRO / Form C filing
Filed with the FRRO within 24 hours of check-in for all foreign national guests. This is Cocoon’s operational compliance obligation as the on-ground STR operator.

Long-term rental

Standards for a property let on an eleven-month agreement.

Tenant sourcing and onboarding

Tenant documentation
Government-issued photo ID and Police Clearance Certificate required from all tenants before lease signing, in line with Kerala RERA guidelines.
Agreement
Eleven months tenancy agreement drafted and registered via a Cocoon-assigned lawyer. The agreement is between owner and tenant; Cocoon is not a party.
Move-in documentation
Minimum 12 timestamped photographs of property condition before the tenant moves in. Asset verification checklist completed.

Renewal and exit

Renewal notice
Owner notified 45 days before the eleven-month tenancy end, with renewal options.
Exit inspection
Full condition inspection at tenant exit, compared against the move-in record. Itemised deposit reconciliation provided within 5 business days of vacation.
Property handback
Keys, access codes and all tenancy documentation returned to owner within 5 business days of exit.

During the tenancy

Rent cycle
Rent is paid by the tenant directly to you, on or before the 5th, into your own account. Cocoon sends payment reminders and follows up on late payments.
Quarterly inspections
One on-ground inspection per quarter throughout the tenancy. Condition report with timestamped photographs delivered within 24 hours of each inspection.
Quarterly reporting
Rent status, inspection summary and maintenance log, delivered by email and WhatsApp each quarter.
Maintenance coordination
All maintenance coordinated with verified vendors. No spend without prior written owner approval.
Security deposit
The security deposit is held and managed by you. Cocoon documents the condition it secures and gives you an itemised statement to settle against.

The limits, stated

What Cocoon does not do.

A standard is only worth reading if the exclusions are published beside it. Income tax, TDS, GST, FEMA compliance, insurance and the security deposit remain the owner’s, and Cocoon says so in full rather than in a footnote.

Cleaning consumables are the owner’s too — supplied and specified by you, and procured by Cocoon only on request, at actuals.

Read the full list of excluded services and owner responsibilities

Questions owners ask

Standards, answered plainly.

How quickly does Cocoon respond to an enquiry?

Every enquiry is acknowledged within 2 hours during business hours — 9am to 6pm IST, Monday to Saturday. WhatsApp is monitored through the day. The acknowledgement is from a person, not an automated reply.

How quickly is an urgent issue dealt with?

An urgent issue is actioned within 24–48 hours of notification. Cocoon is not a 24/7 call-out service — the work runs on scheduled visits and pre-approved windows, and emergency response covers what arises between them. Where imminent damage to the property is at risk, Cocoon acts immediately to protect the house and notifies you within 2 hours for ratification.

When do I receive the report after a visit?

Within 24 hours of every visit, by email and WhatsApp, with a minimum of 12 timestamped photographs. The 24-hour figure is the reporting standard and is separate from the 24 to 48 hour window for acting on an urgent issue.

What is Cocoon actually committing to?

Response times, reporting standards and published boundaries — all of them written down on this page rather than described in prose elsewhere. A standard that is not published is not a standard, which is why the exclusions are published beside them.

Kochi · within 15km of Tripunithura

Standards mean more against a real property than on a page.

Send us the details and Cocoon returns a written evaluation within 48 hours, setting these standards against what your property actually needs. The evaluation is free, and the rate is agreed before we arrive.

Book a free property evaluation