Refund Policy
This Refund Policy governs the terms under which Gallivant Ventures LLP (LLPIN: ACB-5193, GSTIN: 32AAZFG7923K1ZR), trading as Cocoon Property Management (“Cocoon”, “we”, “us”, or “our”), issues refunds to clients for property management plan subscriptions, short-term and long-term rental management services, and individual à la carte services. By engaging Cocoon’s services, you accept the terms of this Policy.
1. Property Management Plans
1.1 Monthly billing (Month 2 onwards). Plans are billed monthly from Month 2 onwards. Cancellation requires 30 days written notice before the next billing date. No refund is issued for the current active month once services have commenced for that cycle.
1.2 Quarterly, half-yearly, and annual subscriptions. Refund requests submitted within 30 calendar days of purchase are eligible for a full refund where no services have been rendered. Where services have commenced, a pro-rated refund — calculated from the date of the refund request to the end of the prepaid subscription period, less the onboarding fee and any completed visit fees — may be issued at Cocoon’s sole discretion. The onboarding fee is non-refundable once the initial property documentation and baseline photography have been completed.
2. STR and LTR Management Plans
2.1 STR Listing Management. This product carries a 6-month minimum commitment. The onboarding fee (₹5,000 ex-GST) is non-refundable once listing setup and photography are complete. No refund is available during the minimum term.
2.2 STR Managed Plan. The onboarding fee is non-refundable. Revenue-share commission earned on confirmed bookings is non-refundable once the guest stay has been completed.
2.3 LTR Managed Plan leasing commission. The leasing commission (50% of first month’s rent) is non-refundable once the tenant has taken possession and the tenancy agreement has been executed.
3. À la carte (one-time) services
3.1 Cancellation. Cancellation at least 48 hours before the scheduled visit is eligible for a full refund. Cancellations within 48 hours of the scheduled time, or missed appointments, are non-refundable.
3.2 Service quality. If a service is incomplete or unsatisfactory, notify Cocoon within 24 hours of service completion. Following review and verification, Cocoon may offer a complimentary re-service or a partial refund at its sole discretion.
4. Service disruptions by Cocoon
Where a scheduled visit or service is not performed due to Cocoon’s own operational failure or personnel no-show, the client is entitled to a full refund of the applicable visit fee or a complimentary re-service at no additional cost, by mutual agreement.
5. GST on refunds
All Cocoon fees are exclusive of 18% GST. Where a refund is approved, the GST component paid on the refunded amount is also returned. Cocoon will issue a GST credit note for any refunded amount. Refunds are processed to the original payment method within 7 to 10 business days of written confirmation of approval.
6. Non-refundable conditions
Refunds are not available in the following circumstances:
- Services carried out by third-party contractors not appointed by Cocoon.
- Delays or disruptions caused by restricted property access or the client’s failure to provide timely approvals.
- Third-party or specialist services explicitly confirmed as non-refundable at the time of booking.
- Onboarding fees where baseline documentation and photography have been completed.
7. Policy changes
Cocoon may update this Refund Policy from time to time. Material changes will be communicated to active clients via email or WhatsApp at least 14 days before they take effect. The current version is always available at liveincocoon.com/refund-policy.
8. Contact
All refund requests must be submitted in writing — WhatsApp or email is accepted — with full transaction details and the reason for the request. Contact: [email protected] | +91 98470 88888. All refund requests are acknowledged within 2 hours during business hours (9am–6pm IST, Monday–Saturday).
Effective Date: 4 June 2025. Last Reviewed: 31 May 2026.
Gallivant Ventures LLP, trading as Cocoon Property Management. LLPIN: ACB-5193. GSTIN: 32AAZFG7923K1ZR.