Refund Policy

This Refund Policy governs the terms under which Cocoon Property Management Services owned by Gallivant Ventures LLP (“Cocoon”, “we”, “us”, or “our”) may issue refunds to clients (“you” or “client”) for membership subscriptions and individual services rendered through our platform or by our authorized personnel.

By engaging Cocoon’s services, you acknowledge and agree to the terms set forth in this Refund Policy.

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1. Membership Plans

1.1 Monthly Memberships
Clients may cancel their monthly subscription at any time before the start of the next billing cycle. No refunds shall be issued for the ongoing month once services have commenced.

1.2 Annual Memberships
Refund requests submitted within the first thirty (30) calendar days from the date of purchase may be eligible for a full refund, provided no services have been rendered. If services have commenced, a pro-rated refund—less applicable service charges and administrative fees—may be issued at Cocoon’s sole discretion.

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2. À La Carte (One-Time) Services

2.1 Cancellation Policy
Clients must cancel any one-time service at least forty-eight (48) hours in advance to be eligible for a full refund. Cancellations made within forty-eight (48) hours of the scheduled appointment or missed appointments will be deemed non-refundable.

2.2 Service Issues
If a service is deemed incomplete or unsatisfactory, clients must notify Cocoon within twenty-four (24) hours of service completion. Upon review and verification, Cocoon may, at its sole discretion, offer a complimentary re-service or partial refund.

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3. Service Disruptions

In cases where services are disrupted or not performed due to internal errors, technical issues, or no-shows by Cocoon’s authorized personnel, clients may be entitled to a full refund or re-service at no additional cost, based on mutual agreement.

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4. Refund Processing

All approved refunds will be processed within seven (7) to ten (10) business days from the date of written confirmation. Refunds shall be issued to the original payment method used at the time of purchase.

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5. Non-Refundable Conditions

Cocoon shall not be held liable to issue refunds under the following circumstances:
• Services carried out by unauthorized third parties not appointed by Cocoon.
• Damages or service delays resulting from restricted property access or lack of client cooperation.
• Custom, third-party, or outsourced services explicitly marked as non-refundable at the time of booking.

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6. Contact

For all refund-related inquiries, clients must contact us in writing/chat at Contact us with complete details of the transaction and reason for the request.

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Cocoon reserves the right to modify, update, or revise this Refund Policy at any time without prior notice. Continued use of our services after such changes shall constitute your consent to the revised terms.

Effective Date: 4 June 2025

Need Help?
Please contact our Client Services team for refund requests or service concerns. We’re here to ensure your experience with Cocoon is exceptional—every step of the way.