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Excluded Services & Responsibilities
🚫 What’s Not Included
Clear boundaries. Complete trust.
At Cocoon, we believe that transparency builds trust. While our services are comprehensive and curated for high-end residential property care, there are certain tasks and responsibilities we do not take on—either due to legal, regulatory, or operational limitations.
This page outlines the services not covered under our standard subscription plans or à la carte offerings, so you know exactly what to expect.
❌ Excluded Services & Responsibilities
| Category | Not Included |
|---|---|
| Tenant Management | We do not handle long-term tenant placement, rent collection, or eviction processes |
| Structural Repairs | Major civil work such as roof replacements, wall reconstruction, or foundation repairs |
| Legal Services | Title verification, property disputes, legal representation, or registration assistance |
| Construction Projects | New construction, extensions, or large-scale renovations |
| Interiors & Furnishing | Interior design, furniture procurement, carpentry work beyond basic inspection or minor fixes |
| 24/7 Emergency Response | We operate on scheduled visits and pre-approved service windows—not an on-call emergency service |
| Guest Hosting | We do not offer hospitality services like cooking, washing dishes, live-in staff, or concierge services |
| White Goods Repairs | We coordinate appliance servicing but do not undertake repairs for out-of-warranty or damaged goods |
| Pest Infestation Cleanup | We handle preventive treatments; severe infestations requiring fumigation must be handled by specialists |
| Swimming Pool Maintenance | Not included in standard packages; can be arranged at extra cost with certified vendors |
| Vehicle Management | We do not provide car care, driving, or vehicle servicing |
| On-Site Security | We do not deploy security personnel or manage third-party guards |
| Interior Painting | Touch-ups or wall painting beyond damp-proofing/pre-monsoon care not included |
| Property Key Management | Long-term key storage, courier handovers, or third-party handling outside approved access windows |
💬 Need something extra?
We’re happy to connect you with trusted, third-party vendors or create a custom Bespoke Plan if you have specific needs outside our scope. Just let us know during your evaluation visit.
[ Book Your Free Evaluation → ]
Know what’s included, what’s not—and what’s possible with Cocoon.