For owners who manage guests on the ground themselves but want Cocoon to run their listing, pricing, and guest communications professionally across all platforms.

What’s Included:

• Listing creation and optimisation on Airbnb, Booking.com, Vrbo, RoamHome, and MakeMyTrip.
• Professional photography brief and listing description writing (photography commissioned separately).
• Dynamic pricing — weekly rate review based on demand, seasonality, and competitor benchmarks.
• Guest enquiry responses within 2 hours across all platforms, 7 days a week.
• Booking confirmations, pre-arrival instructions, and house rules shared with every guest.
• Post-checkout review follow-up to maximise 5-star rating accumulation.
• Monthly performance report — occupancy rate, ADR achieved, platform ranking, and revenue summary.

Onboarding Fee (One-Time):

• ₹5,000 ex-GST (₹5,900 incl. 18% GST) — covers professional photography coordination, listing copywriting, and setup across all 5 platforms. Cost-recovery only. Revenue begins from Month 2.

For owners who manage their own listing and online communications but want Cocoon as the professional on-ground presence for every guest — from key handover to checkout inspection.

Check-In (First Visit) — What’s Included:

• Guest identity verification — photo ID collected and recorded.
• Key handover with full property walkthrough.
• Condition record before handover — minimum 15 timestamped photographs of all rooms and appliances.
• Appliances, plumbing, electrical, Wi-Fi, gas, and amenities verified as functional.
• House rules, emergency contacts, and local information shared with guest.
• Check-in confirmation sent to owner on the same day.

Check-Out (Second Visit) — What’s Included:

• Key collection and full condition inspection against check-in record.
• Damage and wear-and-tear documented with photographs for platform claim submission.
• Cleaning and linen reset coordinated.
• Utilities and bills confirmed settled.
• Checkout confirmation and condition summary sent to owner on the same day.

Additional Charges (As Applicable):

• Laundry for soiled linen: Billed at actuals.
• Post-checkout housekeeping: Owner to arrange, or Cocoon to coordinate at ₹1,999 per visit (owner provides cleaning materials).
• Utility refills and bill payments: Coordinated and reimbursed at actuals, with prior owner approval.

For owners who want zero personal involvement. Cocoon manages everything — online listing, dynamic pricing, guest communications, and every on-ground visit — while you receive a monthly settlement report and your income.

Everything in Listing Management + Check-In & Check-Out, plus:

• Single point of contact for all guest queries throughout the stay.
• Damage claims raised with platforms within 24 hours of checkout, with full photographic evidence.
• Preventive maintenance coordination — issues flagged and resolved before the next guest arrives.
• Monthly settlement report — gross income, platform fee deducted, net revenue, Cocoon commission, visit fees, and owner payout. Verified against platform dashboard.
• Owner payout by the 10th of each following month.

Commission — How It Works:

• 20% is calculated on net revenue — the gross booking payment received after platform deductions. Platform fees: Airbnb ~3%, Vrbo ~5%, Booking.com 15–25%.
• The ₹1,999/visit fee covers on-ground visits (check-in and check-out) — a separate cost structure from the online commission.

Additional Charges (As Applicable):

• Laundry for soiled linen: Billed at actuals.
• Post-checkout housekeeping: Owner to arrange, or Cocoon to coordinate at ₹1,999 per visit (owner provides cleaning materials).
• Repairs and replacements: Billed at actuals with prior owner approval.
• Utility refills and bill payments: Coordinated and reimbursed at actuals.