Turn Your Home Into a Guest-Ready Retreat

Seamless short-term rental management for Airbnb, Booking.com, Vrbo, RoamHome & Make My Trip. Cocoon ensures your property delivers 5-star stays while you enjoy stress-free hosting and higher returns.

Managing short-term rentals is rewarding — but it’s also demanding. From guest communication and check-ins to cleaning and maintenance, every detail matters.

Cocoon introduces Short-Term Rental Management, a specialized service for property owners and NRIs in Kochi who list on platforms like Airbnb, Booking.com, Vrbo, RoamHome and Make My Trip.

Whether you want Cocoon to manage guest relations or fully run your property as a premium short-term rental, we’ve designed two simple plans to fit your needs.

We have experience hosting properties on

Short-Term Rental Management Plans

Essentials Plan

Offline Management

Guest & Property Care

Charges: ₹2,499/booking managed (For two visits — Check-In and Check-Out)

Get Started

For owners who manage their own listings but want Cocoon as the focal point for guests and property readiness.

Offline Scope of Work – What’s Included:

Check-In
Hand over keys and verify guest identity/documents.
Record existing assets and working condition before handover.
Verify all appliances, plumbing, and electrical points are functioning.
Check Wi-Fi, TV, gas supply, and amenities.
Welcome guest and ensure a comfortable start to their stay.
Check-Out
Collect keys and inspect for any damages or missing assets.
Record any wear and tear for Airbnb claim submission.
Coordinate laundry and cleaning.
Ensure all bills and utilities are settled.
Perform general housekeeping to make the home guest-ready again.

Extra Charges (As Applicable):

Laundry for soiled linen: Billed at actuals.
General housekeeping after checkout: Property Owner to arrange or Cocoon to charge ₹1,999 per visit (client provides cleaning materials).
Utility refills: Managed and reimbursed as per bills.
Bill payments: Coordinated and updated after owner approval.
Additional area cleaning: As per Cocoon’s additional service list.

Managed Plan

Online + Offline Management

End-to-End Hosting

Charges: 20% of rental payout + ₹2,499/booking managed

Get Started

For owners who want hands-free, ROI-maximized property management with Cocoon handling everything from listings to guest care.

Everything in Essentials Plan +

Online Scope of Work – What’s Included:

Listing creation & optimization on platforms – Airbnb, Booking.com, Vrbo.
Promptly revert to all guest messages on platforms.
Coordinate with the main host to ensure smooth closures.
Share property location, house rules, and stay guidelines with guests.
Handle communication till guest arrival and throughout the stay.
Provide personalized check-in and handover of keys.
Follow up post-checkout to secure 5-star reviews.
Manage and resolve guest complaints or issues through platforms.
Raise damage claims with platforms (within 24 hours of checkout) with photo proof.
Constantly improve listing visibility — photos, descriptions, value additions, and local recommendations.
Full guest management & Single PoC

Owner Benefits:

End-to-end online and offline guest management.
5-star guest experience for higher visibility and repeat bookings.
Regular inspections and maintenance to protect property value.
Damage claim management for guest accountability.
Transparent coordination and clear financial tracking.

Extra Charges (As Applicable):

Laundry for soiled linen: Billed at actuals.
General housekeeping after checkout: Property Owner to arrange or Cocoon to charge ₹1,999 per visit (client provides cleaning materials).
Utility refills: Managed and reimbursed as per bills.
Bill payments: Coordinated and updated after owner approval.
Additional area cleaning: As per Cocoon’s additional service list.

Comparison Chart

Feature	Essentials Plan (Offline)	Managed Plan (Online + Offline)
Platform Listing & Optimization	❌	✅
Guest Communication	✅	✅
Check-in & Check-out	✅	✅
Cleaning & Linen Reset	✅	✅
Pre-Stay Property Readiness	✅	✅
Appliance Check & Amenities Readiness	✅	✅
Preventive Maintenance	❌	✅ Fixing/Replacement would be charged extra
Gardening, Utilities & Pest Control	❌	✅ Optional Service would be charged extra
Concierge & Local Experiences	❌	✅
Damage & Claims Handling	❌	✅
Transparent Reporting	❌	✅
Pricing	₹2,499/booking	20% of rental payout + ₹2,499/booking

Why Choose Cocoon

✔️ Increase your returns with better occupancy and 5-star reviews.
✔️ Professional guest experience & peace of mind.
✔️ End-to-end property care to protect your long-term investment.
✔️ Transparent pricing with no hidden charges.

Exclusions & Additional Charges

While our plans are designed to cover most aspects of guest and property management, certain services fall outside the standard plan charges. These will be billed separately, based on actuals:

🧽 Property Cleaning

Indoor or outdoor cleaning, routine cleaning, deep cleaning as needed

🧴 Restocking Toiletries

Soaps, Hand wash, Cleaning liquids, brushes, utensils

🗑️ Waste Management

Disposal or removal of excess waste beyond routine cleaning.

🧺 Dry Cleaning / Laundry Services

Guest or owner-requested linen/clothing dry cleaning.

🔧 Plumbing & Electrical Repairs

Any breakdowns, replacements, or emergency repairs.

🛠️ Special Maintenance Requests

Carpentry, painting, pest control, or other non-routine works.

🌐 Third-Party Services

Internet/telecom recharges, subscription fees, or specialist contractor costs.

🧾 Government Fees / Taxes

Property tax, GST, penalties, or late payment charges.

These exclusions ensure complete transparency — owners are billed only for actual third-party or repair costs, with prior approval before any expense is incurred.

Cocoon Check-In & Check-Out Checklist

Check-In (Before Guest Arrival)

1. Property Readiness

✅ General cleaning completed (floors, surfaces, bathrooms).
✅ Fresh linens & towels placed.
✅ Toiletries & amenities stocked (soap, shampoo, tissue, etc.).
✅ Kitchen setup checked (utensils, cookware, crockery, drinking water).
✅ Appliances tested (fridge, TV, AC, washing machine, microwave, etc.).
✅ Lights, fans, and electrical points functional.
✅ Wi-Fi/Internet checked and password shared.
✅ AC filters checked, remote batteries replaced if needed.
✅ Garbage bins emptied and liners replaced.
✅ Safety check (locks, windows, gas supply, fire extinguisher).

2. Guest Arrival Preparation

✅ Welcome kit (water, snacks, or curated hamper if applicable).
✅ Fresh flowers/air freshener for ambiance.
✅ Property access arranged (keys, lockbox, digital access).
✅ Local guide or property manual placed (house rules, nearby attractions, emergency contacts).
✅ Contact information of Cocoon focal point shared with guest.

Check-Out (After Guest Departure)

1. Guest Coordination

✅ Confirm check-out time in advance.
✅ Collect keys / verify digital access deactivated.
✅ Thank guest and request a 5-star review.

2. Property Inspection

✅ Inspect for damages (furniture, appliances, fixtures).
✅ Check for missing items (linen, utensils, electronics).
✅ Record meter readings (if applicable for utilities).
✅ Note any guest complaints/issues for resolution.
✅ Take photos/videos for records (in case of disputes).

3. Reset for Next Stay

✅ Remove leftover food & garbage.
✅ Send laundry/dry cleaning (if owner-approved).
✅ Restock essentials (toiletries, kitchen supplies).
✅ Schedule maintenance if issues found.
✅ Prepare property for the next guest following Check-In Checklist.

Check-In & Check-Out Comparison Table

Here’s the comparison checklist table for Check-In & Check-Out formalities, mapped against Cocoon’s Essentials Plan and Managed Plan. This way, property owners can instantly see what’s included in each service level.

Task / Checklist Item	Essentials Plan (Offline)	Managed Plan (Online + Offline)
Property Cleaning (Pre-Arrival)	✅ Light cleaning before guest arrival	✅ Full cleaning & deep cleaning as needed
Fresh Linens & Towels	✅ Provided	✅ Provided + laundry reset after every stay
Toiletries & Guest Amenities	✅ Basic restock	✅ Premium restock & curated welcome kit
Kitchen & Appliance Check	✅ Functionality check	✅ Functionality check + full kitchen reset
Wi-Fi / Internet Check	✅ Confirmed working	✅ Confirmed working & troubleshooting
Lighting, Fans & Electrical Check	✅ Basic functionality check	✅ Full electrical inspection & quick fixes
Air Conditioning / Remote Batteries	✅ Checked	✅ Checked & preventive servicing
Safety & Security (locks, gas, fire extinguisher)	✅ Basic check	✅ Full inspection & documentation
Welcome Kit / Ambience Prep	❌	✅ (snacks, flowers, air freshener if applicable)
Property Access (Keys / Lockbox / Digital)	✅ Arranged & handed over	✅ Managed + secure digital access control
House Tour & Rule Briefing	✅ Conducted	✅ Conducted + concierge support
Guest Communication (Arrival to Departure)	✅ Handled by Cocoon	✅ Handled 24/7 with concierge options
Check-Out Coordination (Time, Keys, Farewell)	✅ Confirmed & keys collected	✅ Confirmed, keys collected, guest feedback gathered
Property Inspection After Check-Out	✅ Damages & missing items check	✅ Detailed inspection with photos/videos for reporting
Meter Readings (if applicable)	❌	✅ Included
Damage & Claims Handling (with platforms)	❌	✅ Full management with Airbnb/Booking.com
Reset for Next Guest	✅ Light reset (bins emptied, basic supplies)	✅ Full reset (deep cleaning, restocking, maintenance scheduled)
Maintenance & Repairs Scheduling	❌	✅ Preventive & emergency maintenance handled
Guest Review Request	✅ Request for 5-star review	✅ Follow-up + response management on platforms

✅ Essentials Plan → Cocoon handles guest management, check-in/out, property readiness & light reset.
✅ Managed Plan → Cocoon provides end-to-end hosting, including platform listings, dynamic pricing, concierge services, maintenance, and full reset.

Book a Free Consultation

Ready to transform your property into a 5-star short-term rental?
📞 +91 98470 88888 | ✉️ [email protected] | 🌐 www.liveincocoon.com

Short-Term Rental Management in Kochi