For owners who manage their own listings but want Cocoon as the focal point for guests and property readiness.

Offline Scope of Work – What’s Included:

• Check-In (First Visit)
• Hand over keys and verify guest identity/documents.
• Record existing assets and working condition before handover.
• Verify all appliances, plumbing, and electrical points are functioning.
• Check Wi-Fi, TV, gas supply, and amenities.
• Welcome guest and ensure a comfortable start to their stay.
• Check-Out (Second Visit)
• Collect keys and inspect for any damages or missing assets.
• Record any wear and tear for Airbnb claim submission.
• Coordinate laundry and cleaning.
• Ensure all bills and utilities are settled.
• Perform general housekeeping to make the home guest-ready again.

Extra Charges (As Applicable):

• Laundry for soiled linen: Billed at actuals.
• General housekeeping after checkout: Property Owner to arrange or Cocoon to charge ₹1,999 per visit (client provides cleaning materials).
• Utility refills: Managed and reimbursed as per bills.
• Bill payments: Coordinated and updated after owner approval.
• Additional area cleaning: As per Cocoon’s additional service list.

For owners who want hands-free, ROI-maximized property management with Cocoon handling everything from listings to guest care.

Everything in Essentials Plan +

Online Scope of Work – What’s Included:

• Listing creation & optimization on platforms – Airbnb, Booking.com, Vrbo.
• Promptly revert to all guest messages on platforms.
• Coordinate with the main host to ensure smooth closures.
• Share property location, house rules, and stay guidelines with guests.
• Handle communication till guest arrival and throughout the stay.
• Provide personalized check-in and handover of keys.
• Follow up post-checkout to secure 5-star reviews.
• Manage and resolve guest complaints or issues through platforms.
• Raise damage claims with platforms (within 24 hours of checkout) with photo proof.
• Constantly improve listing visibility — photos, descriptions, value additions, and local recommendations.
• Full guest management & Single PoC

Owner Benefits:

• End-to-end online and offline guest management.
• 5-star guest experience for higher visibility and repeat bookings.
• Regular inspections and maintenance to protect property value.
• Damage claim management for guest accountability.
• Transparent coordination and clear financial tracking.

Extra Charges (As Applicable):

• Laundry for soiled linen: Billed at actuals.
• General housekeeping after checkout: Property Owner to arrange or Cocoon to charge ₹1,999 per visit (client provides cleaning materials).
• Utility refills: Managed and reimbursed as per bills.
• Bill payments: Coordinated and updated after owner approval.
• Additional area cleaning: As per Cocoon’s additional service list.